Productive Struggle Institute, LLC
Privacy Policy v1.0
Effective Date: July 23, 2026
Purpose
Productive Struggle Institute ("PSI," "we," "our," or "us") respects the privacy of learners, families, educators, professional participants, clients, and website users.
PSI exists to help learners, teachers, and leaders grow through challenge, reflection, and intentional practice. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it.
Our goal is simple:
Collect only the information necessary to provide educational services, protect that information responsibly, and never treat participant data as a product to be sold.
Information We Collect
Depending on the program, PSI may collect:
Account Information
- Name
- Email address
- Parent or guardian information when applicable
- Username and account information
Enrollment Information
- Course purchases
- Payment records
- Registration information
- Completion records
Learning Information
- Assessment responses
- Course progress
- Reflection responses
- Survey responses
- Practicum submissions
- Coaching observation feedback
- Leadership coaching records
- Consulting notes voluntarily provided by participants
- Discussion responses
Technical Information
- Login activity
- Device information
- Browser information
- Course access records
Website and Contact Information
PSI may collect information submitted through contact forms, opt-in forms, surveys, waitlists, newsletter subscriptions, coaching inquiries, and other voluntary website submissions.
Why We Collect Information
PSI collects information only to:
- Provide access to courses and services
- Process payments
- Maintain participant accounts
- Communicate with participants
- Track course completion
- Improve course quality
- Provide certificates of completion
- Respond to participant questions and support requests
- Protect the integrity and security of PSI programs
What We Do Not Do
PSI does not sell personal information.
PSI does not rent participant information.
PSI does not share participant information with outside organizations for research purposes.
PSI does not disclose participant information except when required by law or when necessary to operate PSI services.
Protection of Minors
PSI may serve students under the age of 18 through educational programs such as Extreme SAT.
When minors participate:
- Parents or legal guardians are responsible for enrollment and consent.
- PSI collects only information necessary to provide educational services.
- PSI does not knowingly sell or distribute information related to minors.
- PSI does not knowingly share student information with third-party researchers.
- Parents or guardians may request access to information associated with their minor child.
PSI is committed to protecting the privacy, safety, and dignity of young learners.
Educational Data
PSI may collect educational information such as:
- Assessment results
- Practice performance
- Reflection responses
- Course completion information
- Coaching practicum records
This information may be used internally to:
- Improve instructional design
- Improve course effectiveness
- Improve participant support
- Monitor participant progress
Educational information is retained for PSI operational and instructional purposes.
Surveys, Feedback, and Testimonials
PSI may request feedback through surveys, reflections, evaluations, or course-completion forms.
Participants may voluntarily provide:
- Feedback
- Testimonials
- Reviews
- Reflections
- Program evaluations
If PSI wishes to use participant comments, feedback, or testimonials publicly, PSI will seek permission through the survey, evaluation, or testimonial process.
Participation in surveys is voluntary unless otherwise stated.
Live Sessions and Recordings
PSI programs may include:
- Zoom sessions
- Live coaching
- Breakout room activities
- Recorded instruction
PSI may record live sessions for educational purposes and for use by enrolled participants.
Participants may not record, distribute, or publicly share PSI recordings without written permission.
Third-Party Platforms
PSI may use third-party platforms to deliver educational services, including:
- Kajabi
- Zoom
- Payment processors
- Email service providers
- File hosting and educational platforms
These providers may collect information necessary for the operation of their services.
Participants are encouraged to review the privacy practices of any third-party service they use while participating in PSI programs.
Data Security
PSI takes reasonable measures to protect participant information from unauthorized access, misuse, disclosure, or loss.
However, no electronic system can guarantee complete security.
Participants are responsible for protecting their login credentials and maintaining the security of their own devices and accounts.
Participant Rights
Participants may request to:
- Update account information
- Correct inaccurate information
- Request access to personal information maintained by PSI
- Request removal from PSI marketing communications
Certain educational, financial, operational, or legal records may need to be retained even after course completion.
Marketing Communications
PSI may send educational updates, course announcements, newsletters, program information, and other communications related to PSI services. Participants may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting PSI directly.
Changes to This Policy
PSI may update this Privacy Policy as programs, technologies, services, and legal requirements evolve.
The most current version will be maintained on the PSI website.
Continued use of PSI services after updates constitutes acceptance of the revised policy.
Contact
Questions regarding this Privacy Policy may be directed to:
Productive Struggle Institute, LLC
Email: [email protected]
Website: www.productivestruggleinstitute.com
